BPO voice and non voice

ob Description Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to up sell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets THANKS®ARDS CONTACT PERSON: JOSHUVA[HR] CELL:8637607633